It is beneficial to express genuine benevolent emotions for others
Do you work in customer services? If you do, it is better to express your positive interpersonal feelings naturally. Suppressing the benevolent interpersonal emotions of employees for customers has a negative impact on customer satisfaction, as indicated for the first time in a new study conducted by Prof. Dana Yagil of the Department of Human Services at the University of Haifa. The study was published in the journal Motivation and Emotion. “Suppression of positive interpersonal emotions is contrary to natural behavior in social interactions,” said the researcher.
Involuntary hospitalization of patients with anorexia nervosa in severe condition is not detrimental to their recovery process and achieves similar positive results to those of patients who were willingly hospitalized. This is according to a new study conducted by the University of Haifa. “This finding is very significant and should be a milestone for further legislation of the bill allowing forced treatment of anorexia patients whose lives are at risk, which passed its initial reading in February, 2012. The bill will make the difference between life and death for these patients,” said Prof. Yael Latzer of the Faculty of Social Welfare and Health Sciences of the University of Haifa
